ENTERPRISE RISK & CLAIMS SUPERINTENDENT (X1) - GABORONE

Main purpose of the position

To provide leadership direction to the ERM and claims section of the SHER department by ensuring that you, plan, coordinate, and manage the activities of the function.

Job Responsibilities

• Collate data into reports and recommends changes to improve Enterprise Risk and claims management processes and procedures at departmental level.
• Establish and lead the utilisation of SHER systems and produce management reports showing trends on key Corporation performance objectives such as claims, fire risk and enterprise risk management.
• Develop and implement best tools e.g., risk reports, registers, and risk appetites to report on key risk management issues to the relevant structures within the corporation.
• Escalates Key Corporate issues to Exco and the Board as per the BPC Enterprise Risk Management Framework.
• Develop and implement a monitoring and auditing tool to measure compliance of fire, risk, and business continuity standards.
• Identify risks and obtain support for key internal SHER projects and execution as a value-adding function in BPC.
• Guide Line Management to identify, assess, control, mitigate and report possible risks within processes.
  Apply risk management tools (e.g., questionnaires, checklists, process flows, risk reports inspections, interviews, observations, analysis of operational data, system.
• Develop, plan and implement training and awareness programmes to promote awareness of the ERM and Claims section processes to the maturity of the corporation ERM programme and thereby adding to the SHER culture of the organisation.
• Collaboration with other stakeholders; internal and external. Ensure that all service level agreements (SLAs) with relevant stakeholders are in place
  Implement engagement plans for all internal and external stakeholders.
• Disseminate and share SHER information related to the ERM and Claims section.
• Facilitate risk workshops to identify applicable risks, contributing factors, root causes, consequences mitigating controls and to evaluate the probability and severity of the risk.
• Facilitate the assignment of responsibility and accountability of risks and controls to specific individuals in the organization.
• Implementing measurement criteria to monitor the status of the risks identified and the action plans agreed with management.
• Monitor and assesses process efficiencies; generates new and innovative ideas, experiments with solutions to operational issues; implements solutions to improve efficiency and productivity.
• Develop Corporation Risk Appetites.
• Initiate ERM risk registers and mitigation strategies and implement them using the BPC adopted ERM architecture.
• Develop and implement ERM and Claims functions customer survey.
• Develop a Maturity self-assessments for the ERM and claims function in line with best practice and standards.
• Develop and plan a three-yearly audit of compliance with ERM and Claims processes by an external body.
• Change Management and continuous update of policies and procedures to be in line with international standards.
• Enforce compliance to all Risk standards in the Corporation.
• Analyse all gaps identified through internal and external auditing processes & monitor implementation of action plans.
• Deliver own prescribed outcomes and/or provides support services by using the organisations safety, health and environment systems and protocols.
• Ensure that all safety and loss control standards (Safety Health and Environmental) contained in the Corporation’s standards are adhered to.

Qualifications

• A recognised Degree in Risk Management or Insurance
• Sound knowledge in implementation of ISO 31000 and best practice systems

Experience

• A minimum of seven (7) years post qualification experience in the field of Enterprise Risk Management, Compliance Management and Business Continuity Management Of the above, at least three (3) years in a middle management capacity.
• A proven track record of effective people and operations management.
• Experience in power utility (generation, transmission & distribution) industry or related will be added advantage.

Competencies